Frequently Asked Questions

How do I get started with Automatic Bill Payment with Visa?

We value your privacy, and because you already have direct relationships with your merchants and service providers, you must contact them directly to get Automatic Bill Payment with Visa cards started.

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What do I need to tell each merchant or service provider?

Typically merchants require your Visa card number, the expiration date, the dollar amount you authorize them to charge to your Visa card and your signature. The merchant or service provider will determine the date on which you will be charged, and will know the payment frequency (weekly, monthly or quarterly).

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Which Visa card(s) can I use to pay my bills?

You may choose any of your Visa cards to pay your bills. You may select one Visa card to pay some bills, and another Visa card to pay a different set of bills. You have total control and flexibility on how to use your Visa cards to manage your bill payments.

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Do Automatic Bill Payments charged to my Visa card qualify for rewards?

If you currently earn rewards with your Visa card, Automatic Bill Payment with your Visa card will also help you build up your loyalty rewards.

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If I pay my Visa card statement late, will it affect my Automatic Bill Payments?

Your automatic payments will still be made - preventing any late fee charges from the merchants or service providers. The interest rate on your unpaid Visa card balance as set out in your Visa card statement will apply in accordance with your Visa cardholder agreement.

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How will I know if my bill(s) is/are paid?

Your Visa card statement will itemize every bill paid through Automatic Bill Payment. In addition, each merchant or service provider may send you a statement indicating that the payment has been made.

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Is there a limit to the number of Automatic Bill Payments I can charge to my Visa card?

There is no limit provided the charges don’t cause you to exceed your credit limit.

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Can I stop an Automatic Bill Payment?

Yes, you can stop an Automatic Bill Payment at any time. Simply contact the merchant or service provider, and you’ll be advised as to the procedure for canceling or changing the method of payment. Some merchants require advance notice to discontinue Automatic Bill Payments, so allow advance time for this.

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What happens if there is an incorrect Automatic Bill Payment charge on my Visa card?

If you find a billing error, contact the merchant or service provider directly to resolve the problem.

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What happens if my Visa card is lost or stolen?

Immediately report the theft or loss of your Visa card to the financial institution that issued the card. When you receive a new card, you must contact each merchant or service provider that is charging Automatic Bill Payments to your Visa card to give them the new card number and expiry date.